The best is yet to come!🏁
Here’s a look at our recent strides as we race toward the year-end finish line!
Small Shifts, Big Gains 💎
What does a winning team look like? One that takes charge of its own growth. And guess who’s lucky enough to have that kind of team? Us! 😁
Earlier in Q4, our customer success team came up with the idea of adopting a few practices inspired by the Kaizen concept. The goal? To encourage everyone on the team, at every level, to tackle challenges head-on—not by complaining, but by rolling up their sleeves and finding solutions to make things better.
Here’s a snapshot of some of the topics different team members focused on:
A single source of truth for customer info in an easy-to-digest format
Standardizing presentation decks
Sharing the latest trends in design and AI
Automating call transcripts to save time
Reducing food waste
….and more
While some of these areas will need ongoing attention, we aim to test out different solutions and keep improving. Stay tuned for more updates on these initiatives in future versions of this newsletter!
More Cheers, Less Fears: Our NPS is on the Up!📈
As we wrapped up H1 (Jan’24-Jul’24), we had some reason to smile. Our bi-annual eNPS (Employee Net Promoter Score) survey came in with a score of 39, marking a whopping 1000%+ growth over the past year and a half. So, we decided to dig a little deeper to understand what sparked this impressive jump.
It turns out, that 84% of the team sees themselves as a key player in our growth journey. This was music to our ears, complimenting our belief in building big with a high talent density.
81% of folks said they felt their ideas were actively heard and valued—definitely a win for recognition and feedback in the team.
Even more encouraging, 84% confirmed that they believe the initiatives from our People Success team have been making a positive impact on their work-life.
And here's the plot twist: for the first time, health & wellness made its way to the top of the list, sitting alongside flexible work schedule as one of the most valued benefits!
Lights & Confetti! 🎉
Diwali was once again a blast at the Rocketium office like every year. 🎇
Food, spot games, vibrant traditional attires, festooned bays, presents, and the Diwali OG — Tambola! And oh, did we forget to mention ear-to-ear smiles? 😁
Would you like to learn more about the culture at Rocketium? - Check out culture.rocketium.com